Our History
The 2nd Family business officially started in 2012 when founders Chad Tracey and Josh Markland contracted with their first client. But the beginning of story goes back a little further as these two cousins, along with other family members, were searching for the proper care for their aging grandmother. At the time, they knew it was one of the most important decisions they would ever have to make.
Through the tedious and frustrating process of finding appropriate options for their grandmother, Chad and Josh quickly realized that the quality of care that was available did not meet the family’s hopes and expectations. It was at this point that they felt someone had to fill the void between the level of care available in the marketplace and their expectations. Chad and Josh decided to take on this challenge themselves.
Today, after developing and refining their vision of in home care and a support services business model, they have shown that consistently providing the highest level of care is possible, and that making a positive difference in people’s lives is truly rewarding.
Adopting the 2nd Family Mission in Your Own Senior Care Franchise
Born out of our own experience with trying to find quality in-home care for our loved one, 2nd Family is a senior home care franchise designed to be different from the rest.
It all starts with our “Grandma Rule.” If we wouldn’t trust caregivers to care for our own grandmother, we won’t send them to our clients’ homes.
What Else Makes Our In-Home Care Franchise Different?
- Advanced Technologies – including easy-to-access family and caregiver portals
- Innovative Processes – including RN Care Coordinators and streamlined client/office communications
- Exceptional Training – including 24/7 caregiver access to our unique education portal
Want more proof of what sets us apart?
For three consecutive years, 2nd Family In Home Care received the prestigious, Best of Home Care Award, from SeniorAdvisor.com, which honors the top 1% of senior care providers nationwide, and SeniorAdvisor.com Award Winner. Now, this is YOUR chance to make your own difference in a huge & growing market.