{"id":1596,"date":"2015-10-09T00:00:00","date_gmt":"2015-10-09T00:00:00","guid":{"rendered":"https:\/\/www2.franchiseopportunities.com\/blog\/uncategorized\/survey-says-people-are-more-likely-to-avoid-companies-who"},"modified":"2015-10-09T00:00:00","modified_gmt":"2015-10-09T00:00:00","slug":"survey-says-people-are-more-likely-to-avoid-companies-who","status":"publish","type":"post","link":"https:\/\/www.franchiseopportunities.com\/blog\/general-franchise-information\/survey-says-people-are-more-likely-to-avoid-companies-who","title":{"rendered":"Survey Says: People Are More Likely to Avoid Companies Who\u2026"},"content":{"rendered":"<p style=\"margin: 0in 0in 0pt;\"><strong>Survey Says: People Are More Likely to Avoid Companies Who&hellip;<\/strong><\/p>\n<p style=\"margin: 0in 0in 0pt;\">In an ideal business scenario, everything would as planned. A product is received or service rendered in a timely fashion &hellip; without any hiccups. Everyone is friendly, follows through as they should, and there are no last-minute surprises. Technology works, deadlines are met, and everyone walks away satisfied. Everyone. Of course, this is a fantasy for a reason: business rarely works this way. Something inevitably goes wrong, or there is simply a lack of communication and details get lost between parties. One side expects something that the other isn&#8217;t willing to offer. (Or doesn&#8217;t know they&#8217;re supposed to offer.) Unfortunately, this can create hurt feelings and unnecessary responses.<\/p>\n<p style=\"margin: 0in 0in 0pt;\">Whether either side is at fault, it&#8217;s up to the company to make it right and ensure the customer is happy. Of course, there are customers who can&#8217;t be pleased &ndash; ever &ndash; but a large majority of the population has a universal understanding of how grievances are to be solved. A general rule of how complications are solved and business held.<\/p>\n<p style=\"margin: 0in 0in 0pt;\">Universally, this calls for &#8220;rights&#8221; and &#8220;wrongs.&#8221; Those who follow, gain business and those who don&#8217;t, are likely to lose customers.<\/p>\n<p style=\"margin: 0in 0in 0pt;\"><strong>Companies Are More Likely to Lose Business Who:<\/strong><\/p>\n<ul style=\"list-style-type: disc;\">\n<li style=\"color: #000000;\">\n<p style=\"color: #000000; margin-top: 0in; margin-bottom: 0pt;\">Offer empty promises &ndash; often disguised in marketing tactics, customers generally see these ploys as a trick to gain sales under false pretenses. <\/p>\n<\/li>\n<li style=\"color: #000000;\">\n<p style=\"color: #000000; margin-top: 0in; margin-bottom: 0pt;\">Don&#8217;t remember faces &ndash; the average customer will understand when someone doesn&#8217;t remember every detail about their life. But when entire conversations are had multiple times, they&#8217;re more likely to take it personally.<\/p>\n<\/li>\n<li style=\"color: #000000;\">\n<p style=\"color: #000000; margin-top: 0in; margin-bottom: 0pt;\">Tack on hidden charges &ndash; no one likes a surprise bill.<\/p>\n<\/li>\n<li style=\"color: #000000;\">\n<p style=\"color: #000000; margin-top: 0in; margin-bottom: 0pt;\">Treat customers badly.<\/p>\n<\/li>\n<li style=\"color: #000000;\">\n<p style=\"color: #000000; margin-top: 0in; margin-bottom: 0pt;\">Fail to follow through &ndash; avoiding calls or emails, not checking in after a special order, etc. can all send shoppers running in the opposite direction. <\/p>\n<\/li>\n<li style=\"color: #000000;\">\n<p style=\"color: #000000; margin-top: 0in; margin-bottom: 0pt;\">Don&#8217;t host fair prices.<\/p>\n<\/li>\n<li style=\"color: #000000;\">\n<p style=\"color: #000000; margin-top: 0in; margin-bottom: 0pt;\">Have a bad reputation.<\/p>\n<\/li>\n<li style=\"color: #000000;\">\n<p style=\"color: #000000; margin-top: 0in; margin-bottom: 0pt;\">Are hard to reach or gain information about their services (websites and online outlets can do wonders for advertising your business, even while you&#8217;re sleeping).<\/p>\n<\/li>\n<li style=\"color: #000000;\">\n<p style=\"color: #000000; margin-top: 0in; margin-bottom: 0pt;\">Don&#8217;t follow through with promises.<\/p>\n<\/li>\n<\/ul>\n<p style=\"margin: 0in 0in 0pt;\">None of the above should surprise you &ndash; they&#8217;re all signs of bad communication, or a failure to follow through with business. But just because they aren&#8217;t surprising doesn&#8217;t mean that everyone avoids said tactics or finds ways to stick to positive attributes instead. Even when they know that following worst practices can drive away paying customers and create a negative reputation. <\/p>\n<p style=\"margin: 0in 0in 0pt;\">But, when setting up what you should be doing in a business, it can be just as easy to determine what <em>not<\/em> to do. By attacking your plan from both sides of the spectrum, you can work to create a well-rounded plan for your business to follow. A surefire way to create accuracy and a uniform understanding of what customers want, as well as how you can best give that to them.<\/p>\n<p style=\"margin: 0in 0in 0pt;\">And if you need a little bit of help getting there, just ask. Customers love giving their opinion. What they&#8217;re most happy about, what services they&#8217;d like you to have &ndash; all of which can work in your favor. Use their free advice in order to create a solid business plan. One that not only outlines what you should do to drive sales, but what steps will send them in the opposite direction. <\/p>\n<p style=\"margin: 0in 0in 0pt;\"><span>&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Survey Says: People Are More Likely to Avoid Companies Who&hellip; In an ideal business scenario, everything would as planned. A product is received or service rendered in a timely fashion &hellip; without any hiccups. Everyone is friendly, follows through as they should, and there are no last-minut<\/p>\n","protected":false},"author":1,"featured_media":1597,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-1596","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-franchise-information"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Survey Says: People Are More Likely to Avoid Companies Who\u2026 - FranchiseOpportunities.Com Blog<\/title>\n<meta name=\"description\" content=\"Survey Says: People Are More Likely to Avoid Companies Who\u2026 - Read now on FranchiseOpportunities.com&#039;s Blog\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.franchiseopportunities.com\/blog\/general-franchise-information\/survey-says-people-are-more-likely-to-avoid-companies-who\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Survey Says: People Are More Likely to Avoid Companies Who\u2026 - 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