The founders of BIGGBY COFFEE have decades of business knowledge and hands on experience in the restaurant industry. BIGGBY COFFEE is the culmination of that experience. No other cafes within the industry are as organized or run as efficiently like a high volume kitchen.
BIGGBY COFFEE has created a strong and recognizable brand in a fast growing industry. The investment in branding and name recognition have built a rock solid foundation for which future growth will lean upon, also an operator has immediate access to our group buying power.
BIGGBY COFFEE has made a commitment to provide the best retail experience in the world. It has a proven operating system and philosophy that enables its employees to give the consumer the extraordinary and memorable experience they deserve.
The most important component of our ongoing success are the systems we have developed, which are constantly being improved through research, analysis, field testing and implementation. Being a part of BIGGBY COFFEE means that you have the luxury to focus on the operation and profitability of your store, and without so much attention spent on the small details.
Our support services are designed to allow you to focus on customer service and have the opportunity to build and grow your business. The value of the cumulative knowledge of BIGGBY COFFEE systems is immeasurable – whether talking about design, build out, operations, marketing, financial planning, products, or menus and staffing. All is in place for your BIGGBY COFFEE café.
We serve the world’s best coffee
BIGGBY COFFEE has a reputation for serving fresh, hot, rich tasting beverages – that use only the finest ingredients while executing a unique method of production.
Our coffee beans are hand selected from different countries of origin worldwide. They are slow roasted for a unique flavor with a Northern European palate and taste-tested, then immediately distributed to ensure maximum freshness. We go from the roaster to the store in record time.
In the stores, BIGGBY COFFEE employs unique production methods – including grind to order and wet foam – to produce velvety smooth drinks. BIGGBY COFFEE uses premium chocolates and caramels, the finest syrups, and the freshest dairy products – you can ask the cows whose milk we use (We employee 220 cows daily to produce the milk it takes to keep our stores stocked year round).
BIGGBY COFFEE’S menu offers beverages that are unique and zany, try a Chocolate Covered Irishman or Wild Zebra and you will understand. There is something for everyone – whether you have been going to McDonald’s for decades or a Starbucks loyalist you feel very comfortable in our environment . What compliments coffee? Besides the cows whose cream we use?
Food goes with coffee
BIGGBY COFFEE offers many items to complement its world’s best coffee. Our customers enjoy their morning coffee by itself, or can pair it with a bagel and cream cheese, muffin, scone, donut, or BIGGBY COFFEE’S own yogurt parfait. For satisfying a sweet tooth craving, BIGGBY COFFEE has cookies, brownies, cupcakes and chocolate covered grahams as well as other delectable desserts.
For those who prefer tea, BIGGBY COFFEE offers a wonderful variety of carefully selected teas and tisanes – brewed fresh to order – or packaged to take home and enjoy later.
Training and Support
BIGGBY COFFEE strives to develop the best people in all retail. In training, each individual will receive the secrets to making the finest cup of coffee in the world. As an owner/operator, you are required to complete a minimum of six, non-consecutive, weeks in training. In addition, BIGGBY COFFEE operations staff is on site to assist in training your employees prior to and after your store opening. To ensure that BIGGBY COFFEE’s high standards of product quality and customer service are met, all training must be successfully completed before any location opens for business. High expectations and clear guidelines provide you with the comfort and the confidence to excel.
BIGGBY COFFEE offers a variety of franchise support programs – ranging from our online Franchise Resource Center, to in-store inspections, to mystery shopper programs and customer surveys. BIGGBY COFFEE also hosts annual Franchisee Meetings to keep you up to date with system changes, new products, procedures, and vendors.
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